Privacy Policy

STS Smith Technical Services LLC ("we," "our," or "us") operates this mobile and web application (the "App"). This Privacy Policy sets forth our practices regarding the collection, use, disclosure, and protection of personal data when you interact with our App and services. This policy remains valid and effective for a ten-year duration from the effective date through October 24, 2036, subject to periodic reviews, legal updates, or operational changes.

By downloading, installing, accessing, or using the App, you acknowledge that you have read, understood, and agree to the data collection and usage practices described in this Privacy Policy. If you do not agree with any terms of this policy, please discontinue use of the App immediately.

1. Information We Collect

We collect information to provide, maintain, and improve our services, categorized as follows:

A. Information You Provide Directly

• Account & Registration Information: When you register or create an account, we may collect identifying details such as your full name, email address, username, authentication credentials, and relevant profile information.
• Communications & Support: When contacting customer care, submitting feedback, or reporting technical issues, we collect the content of your messages, diagnostic reports, and relevant contact details.
• User Submissions: Any notes, records, or preferences you deliberately configure or upload within the App.

B. Information Collected Automatically

• Device & Network Identifiers: Device hardware model, operating system version, unique device identifiers (e.g., IDFV, Android ID), network carrier, IP address, and platform telemetry.
• Usage & Telemetry: Log data regarding feature usage, navigation pathways, interaction timestamps, session durations, and performance logs.
• Crash Logs & Diagnostics: Performance analytics, crash stack traces, and system error reports to ensure app reliability and troubleshooting.

C. Device Permissions

• Location Data (if authorized): Where applicable to core functionality, we may request access to precise or approximate location data. You can enable, restrict, or revoke location permissions at any time through your operating system settings.
• Storage, Camera, & Files: Access to camera or storage is requested strictly when necessary for user-initiated actions, such as uploading attachments, photos, or documents.

2. How We Use Your Information

STS Smith Technical Services LLC uses the collected data strictly for lawful business and operational purposes:

• Operating, delivering, and enhancing the functionality of the App.
• Managing account access, identity verification, and platform integrity.
• Diagnosing technical issues, executing maintenance, and patching software vulnerabilities.
• Responding to customer service inquiries and technical requests.
• Delivering administrative updates, critical service notifications, and security notices.
• Preventing fraudulent behavior, unauthorized access, and violations of our Terms of Service.
• Complying with applicable statutory requirements and legal obligations.

3. Third-Party Sharing and Disclosures

STS Smith Technical Services LLC does not sell, rent, or trade your personal data. We disclose collected data solely in the following defined scenarios:

• Service Providers: We contract with trusted third-party providers for hosting infrastructure, cloud databases, analytics, and crash reporting under strict data processing and confidentiality agreements.
• Payment Gateways: In-app transactions and billing operations are processed securely through certified payment platforms (such as Apple App Store, Google Play Store, or authorized processors). We do not store full payment card numbers on our infrastructure.
• Legal & Compliance Obligations: We may disclose data if required by law, subpoena, court order, or governmental demand, or to protect the safety, rights, or property of our company, users, or the public.
• Business Transitions: In the event of a merger, acquisition, corporate restructuring, or asset disposition, customer data may be transferred as an operational business asset.

4. Data Retention and Account Deletion

We retain your personal information only as long as necessary to provide the services or satisfy statutory, accounting, or legal requirements.

• Account Deletion: In accordance with developer platform standards (Apple App Store Guideline 5.1.1 and Google Play Data Safety requirements), users can delete their account and associated data directly within the App under Account Settings > Delete Account, or by emailing our privacy team.
• Data Purging: Upon receipt of a verified deletion request, all personal data is permanently deleted or de-identified from active production databases within thirty (30) days, retaining only records mandated by law or for fraud prevention.

5. Information Security

We implement standard physical, technical, and administrative measures—including encrypted communications (HTTPS/TLS) and restricted database access—to protect personal data against unauthorized disclosure, alteration, destruction, or access. However, no data transmission over the internet or storage method is completely invulnerable.

6. Children's Privacy

Our App is not intended for use by children under the age of 13 (or under 16 in applicable jurisdictions). We do not knowingly collect personal data from minors. If we discover that personal information has been collected from a child without verified parental consent, we will take immediate measures to permanently delete that information.

7. Statutory Privacy Rights

Depending on your state or national residency (including California under CCPA/CPRA, and the EEA/UK under GDPR), you may hold specific statutory rights regarding your personal information:

• Right of Access & Portability: The right to request copies of personal data held about you in an accessible, portable format.
• Right to Rectification: The right to correct inaccurate, outdated, or incomplete records.
• Right to Erasure: The right to request the permanent deletion of your personal data.
• Right to Non-Discrimination: You will not be denied services or penalized for exercising your legal privacy rights.

To exercise any of these statutory rights, please contact us using the details below.

8. Policy Duration and Updates

This policy is effective as of October 24, 2026, and provides a continuous governing framework for a ten (10) year period ending October 24, 2036. STS Smith Technical Services LLC reserves the right to revise or amend this policy to reflect modifications in business practices, features, or regulatory standards. Material changes will be accompanied by an updated revision date and notification via in-app banner or email where appropriate.

9. Contact Information

If you have any questions, inquiries, or requests regarding this Privacy Policy or our data handling practices, please contact us: